PRE-ORDER POLICY

We offer pre-orders on items which are currently out of stock. Pre-orders require payment to be made at checkout. Please kindly note that pre-orders cannot be cancelled or refunded once placed. Although we will try our best to give an exact estimate on the product page, ship dates are not guaranteed and delays may occur. We will ship your order as soon as the pre-ordered item becomes available. In order to reduce excess shipping waste, if you combine in-stock and pre-ordered items, ALL items will be shipped together once ALL items are available.

SALES, PROMOTIONS, AND DISCOUNTS

Exclusive promotional offers apply to in-stock items only. Promotions apply to the specified value before taxes and shipping, and after any additional discount applied. Manual discount codes may not be combined.

Discount codes and promotions are applied per-order, and CANNOT be combined with or applied to previous purchases or future orders. We do not offer rain-checks and are unable to make make manual adjustments on previous orders placed.

WHERE AND HOW ARE F. MILLER PRODUCTS MADE?

All of our products are designed, meticulously formulated, and bottled by hand at our facility in Toronto, Canada. We work closely alongside a small team of cosmetic chemists and herbalists to create uncompromising, multi-functional formulations that are rigorously tested for efficacy, safety, and stability.

ARE YOUR PRODUCTS NATURAL?

F. MILLER products are formulated from 100% natural and nature-derived ingredients. We believe it's important to note that the term "natural" does not always equate to "more sustainable". When creating our formulas, we select ingredients based on responsible and sustainable harvesting practices in addition to their botanical origins. We are committed to offering high performance skincare that is completely free of toxins, fillers, artificial fragrance, artificial colour, and non-biodegradable materials –– both for the optimal health of our bodies and our planet.

ARE YOUR PRODUCTS ORGANIC?

We formulate all of our products with organic ingredients whenever available and are continually sourcing the highest quality botanicals we can find, whether they are certified organic, consciously cultivated, or bio-dynamically grown. Occasionally, we choose to support smaller organic farms or co-ops who prioritize uncompromising production principles yet, due to cost, do not have the means to acquire certification. We are confident that these ingredients meet the highest standards and are proud to support these producers and their communities. Due to the increase of improper harvesting techniques and over-harvesting of plants globally, we choose not to source any wildcrafted ingredients. Detailed ingredient information can always be found on our individual product ingredient lists.

HOW DO YOU SOURCE YOUR INGREDIENTS?

We work closely with our partners to mindfully source the highest quality ingredients from around the world and rigorously vet each supplier to ensure that their company ethics and priorities match our own. We proudly know exactly where each ingredient comes from, when, and how it was harvested, and we require full documentation and composition testing on any ingredient we introduce in order to ensure complete, unadulterated purity.

ARE F. MILLER PRODUCTS UNISEX AND SAFE FOR ALL SKIN TYPES?

All of our products are gender neutral and formulated to be gentle enough for sensitive and problematic skin types. We recommend allowing 2 weeks for your skin to adapt to a new product. As all skin is unique and can interact differently with botanical ingredients, we recommend performing a patch test prior to use. If you have any specific concerns, allergies, or illnesses, please consult a physician before using.

ARE F. MILLER PRODUCTS VEGAN AND CRUELTY-FREE?

All of our products and sourced ingredients are cruelty-free. All of our products are vegan except for our Lip Balm which uses locally and ethically sourced, certified organic beeswax.

HOW ARE YOUR PRODUCTS PRESERVED?

Each formula is protected with one or more plant-based antioxidants and/or anti-microbial systems that work to extend shelf life and guarantee safety. This includes our non-GMO Vitamin E, non-GMO Rosemary Antioxidant, and Radish Root Ferment Filtrate.

ARE YOUR PRODUCTS SAFE DURING PREGNANCY / BREASTFEEDING?

All F. MILLER products are made with essential oils that are considered suitable for use while pregnant / nursing and in most cases, are formulated in dilutions of less than 2%. While we have many customers who enjoy our products during pregnancy, every person and pregnancy is unique –– we always recommend consulting your physician before using any essential oils. If you’re interested in essential oil-free versions of our products, please reach out to info@fmillerskincare.com.

DO YOU OFFER FREE SAMPLES?

Unfortunately, we do not offer free samples at this time. If you’re interested in exploring the line we recommend our Discovery Kit, which included 9 luxury sample sizes of our entire assortment.

WHAT IS THE SHELF LIFE OF YOUR PRODUCTS? HOW SHOULD I STORE THEM?

Each product’s expiry date is listed on its box as well as our website product pages. Due to our natural formulations and the sensitive nature of our ingredients, we recommend using within 6-10 months upon opening (depending on the product) to ensure maximum efficacy. Always store your products in a dark, dry place away from direct heat, and remember to close bottles tightly after each use to prevent oxidation. Refrigeration is not required but always helps to extend shelf life and keep products fresh.

IS IT NORMAL TO SEE CHANGES IN PRODUCT COLOUR AND SMELL?

We use unrefined, minimally processed botanical ingredients in order to retain their healing properties as much as possible. These ingredients are not mass-produced or standardized, therefore, variations in colour and scent can occur between batches and seasons. This is completely normal and we take care to make our products in small batches to ensure quality remains consistent. If you have any specific questions or concerns regarding a product you purchased, please get in touch at info@fmillerskincare.com.

IS YOUR PACKAGING RECYCLABLE?

Almost all of our packaging is recyclable with the exception of certain components in our mixed material closures (droppers, treatment pumps, and misters). Our boxes, note cards, glass bottles, lip balm tubes, and all shipping materials (including our packing tape, outer sticker, paper fill and even the shipping label) are made from recycled content and are 100% recyclable. We are continually searching for innovative and eco-friendly packaging solutions and are committed to reducing our footprint as best we can. We encourage you to reuse and repurpose our packaging if you can, and if not, please dispose of it responsibly. Read more about our sustainability practices.